PURPOSE OF POSITION

To maximize conversion from leads provided via Outbound Calls, by identifying customer needs and promoting the brand and products.

RESPONSIBILITIES AND DUTIES

Make outbound calls to customers to interact with them, identify needs and promote the product/service.

Script adherence. 
    
Maintain a high degree of product knowledge. 

Build positive work relationship with customers to enhance the image and public perception of the company.

Time Management.

Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament.

Ensure daily shift call quotas and set targets are achieved.

Maintaining and improving quality and compliance by adhering to the standards and guidelines.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

 Matric – certificate must be presented for validation

Minimum 1 Year outbound sales experience, of which 6 months should be consecutive selling of STI

Clear credit and Criminal Record

RE5 and FAIS preferred/Clear Dofa

Proven track record of meeting or exceeding sales targets

SKILLS AND COMPETENCIES

Strong understanding of short-term insurance products

Knowledge of FAIS, TCF, and compliance requirements

Excellent verbal communication and listening skills

Persuasive negotiation and objection-handling skills

Strong attention to detail and accuracy

Ability to work under pressure and meet deadlines
   
Computer literacy

Customer-focused and ethical Results-driven

Resilient and self-motivated
    
High level of integrity
 
Ability to work independently and within a team

Professional and well-spoken telephone etiquette