Purpose of the Role

The Key Account Manager is responsible for managing and growing strategic accounts for our app, driving user acquisition, revenue growth, and client satisfaction. This role requires strategic planning, cross-functional collaboration, and the ability to deliver measurable results in a fast-paced digital and call center environment. The role also involves communicating with Executive Committee (Exco) members and overseeing cross-department coordination to identify key areas for development and improvement.

Key Responsibilities

• Develop and implement strategic account plans for key clients to drive app adoption, engagement, and revenue growth.
• Manage relationships with key clients and stakeholders, conducting regular business reviews and identifying opportunities for account expansion.
• Implement data-driven strategies to optimize account performance and consistently exceed user acquisition and revenue targets.
• Conduct strategic client meetings, understand business needs, and deliver tailored solutions or app offerings.
• Identify opportunities for partnerships, collaborations, and promotions to grow app visibility and downloads.
• Collaborate with Marketing, Product, and Customer Success teams to ensure alignment and integration of client feedback into app features and services.
• Communicate and report to Executive Committee (Exco) on account performance, strategic initiatives, and key development areas.
• Manage and coordinate all relevant departments to ensure seamless execution of client initiatives and app-related projects.
• Monitor market trends, competitor apps, and industry developments to inform account strategies and improve ROI.
• Analyze client accounts to identify key development areas and propose actionable strategies for growth and improvement.

Qualifications and Experience

• Bachelor’s degree in Business, Marketing, Sales, or a related field.
• 3–7 years’ experience in key account management, digital account management, or strategic client management.
• Proven track record of driving growth in digital products or apps.
• Experience communicating and reporting at executive level (Exco).
• Strong analytical skills to interpret data and implement actionable strategies.
• Excellent communication, negotiation, and interpersonal skills.
• Experience collaborating with product and marketing teams in a tech or app environment.

Skills and Competencies

• Strategic planning and execution.
• Client relationship management.
• Executive-level communication and reporting.
• Cross-functional collaboration and departmental coordination.
• Data-driven decision-making.
• Problem-solving and conflict resolution.
• Project and time management.
• Proficiency with CRM systems, analytics platforms, and reporting tools.

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.