JOB DESCRIPTION

• Monitoring and supporting sales agents
• Monitoring of KPI targets
• Provide guidance, coaching and feedback to help agents improve their skills and performance
• Organizing tasks and setting goals
• Solving problems and resolving conflicts
• Reporting
• Collaboration and Teamwork
• Motivating employees

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Grade 12
• Clear ITC
• No Criminal Record
• RE5 and FAIS advantageous
• Excellent knowledge of MS packages
• Minimum 1 Year outbound sales management experience

PREFERRED SKILLS

• Excellent communication skills on all levels
• Results driven
• Adaptability
• Deadline orientated
• Emotional Intelligence
• Adaptability
• Resilience
• Approachability and availability
• Innovation, change and agility
• Active listening and humility